SANTRIL Website Launch — Cancellation & Refunds

This policy applies to website services supplied by an individual trading as SANTRIL, Dubai, United Arab Emirates. Contact: sales@santrilgroup.com Legal/complaints: legal@santrilgroup.com Mandatory legal rights always take priority where they apply. Website projects Before production starts If you cancel before SANTRIL confirms that production has started, SANTRIL will refund the website project payment, less only any non-recoverable customer-specific third-party cost that you expressly authorised SANTRIL to incur. After production starts If you cancel after production has started, there is no automatic entitlement to a full refund. SANTRIL may retain the reasonable value of work already performed plus any expressly authorised, non-recoverable customer-specific third-party costs. Any remaining unearned balance will be refunded where due. SANTRIL does not add an arbitrary cancellation penalty or charge for work that was not performed. If SANTRIL cannot complete the agreed service If SANTRIL cancels for reasons not caused by your breach and cannot complete the agreed service, SANTRIL will refund the unperformed/unearned part of the service. Defective or materially non-conforming work If SANTRIL’s work materially fails to match the agreed scope because of a SANTRIL error, SANTRIL will first take reasonable steps to correct or re-perform the affected work. Where that is not appropriate or does not resolve the issue, SANTRIL will provide any refund or other remedy required by applicable law. Website Care Website Care is £29/month and may be cancelled before the next renewal using the available subscription/payment method. Cancellation stops future renewals. The current monthly service period is not normally refunded pro rata once it has begun, except where applicable law requires otherwise. Whop payments Payments and approved refunds are normally processed through Whop to the original payment method. Whop’s own buyer/payment terms and any card-issuer rights apply separately. For a service refund request, contact sales@santrilgroup.com with your order details and the reason for the request.